File a Claim

Something got damaged? Let us help you.

Please use the claim form below to alert us of any items that were received in a damaged condition, or any items that were not received during delivery. A Claims Counselor will contact you within two business days of receiving this completed form.

Requirements to file a claim

A claim form must be officially submitted either by (1) completing the form electronically on this page or (2) completing a hard copy of the official claim form within your filing deadline. Hard copies of the claim form can be sent via email to or by mail. Please contact your move counselor to determine how long you have to file your claim after delivery since various Federal and State rules may apply.

Information needed to file

Below is the information you will need to complete your claim form:

  • Article description
  • Damage description
  • Age of item
  • Original cost
  • Replacement cost
  • Inventory number (helpful although not required to complete your form)
  • An estimate for repairs is NOT necessary to submit your claim form. If one is needed, your Claims Counselor will make the necessary arrangements with a third party company in your area.
  • You can put the original cost in the “Cost to Replace” field. The “total amount claimed” is if what you are requesting is less than the original cost. For example, if there’s only a scratch on the item and you would rather have an allowance rather than replace the entire item.

Important notes

* Please do not discard damaged items or the cartons in which they were packed, as it may be necessary to inspect both.
* Please do not move damaged items as they must be inspected by the carrier at the original destination address.
* Please do not attempt to repair items before the carrier has the opportunity to inspect the damages.

Customer and Order Information

Please fill out the following information and one of our representatives will get back to you shortly. We can also be reached at (800) 328-4367. We look forward to assisting you.

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